Everything people ask us, answered properly

Aigan is a pan-India pet relocation company that moves dogs, cats and other companion animals door-to-door by air, train and road, within India and internationally. We handle route planning, IATA crates, veterinary certificates, permits and NOCs, carrier booking, terminal formalities and final delivery. With one named coordinator on the move from first call to safe arrival.

For a domestic move within India, two to three weeks is comfortable. For an international move from India, plan two to seven months, because the rabies titre test and the destination's mandatory waiting period cannot be compressed. We do handle urgent moves, but options narrow and costs rise.

Aigan operates in 120+ Indian cities across all 28 states and 8 union territories, including the North-East and smaller towns reached by road. Air relocations depart from major airports including Bengaluru, Delhi, Mumbai, Hyderabad, Chennai and Kolkata; road and rail reach almost everywhere else.

Yes, and it is a large part of what we do. As manifest cargo a pet travels on its own air waybill and does not need you at the airport, so we collect from whoever is caring for them in India, run the documentation with you over WhatsApp across time zones, and a destination agent delivers to your new address. The one thing we need locally is a person who can hand the animal over and sign.

Yes, with the same team that handles exports. An import needs an advance AQCS NOC applied for before the flight under the Transfer of Residence, Re-import or DGFT short-stay pathway, and pets arriving for permanent relocation are ordinarily observed for around fifteen days. The pathway question decides everything else, so we settle it on the first call.

Breed, weight, age, temperament, any medical history, both addresses and your target date. Five minutes. At the end of it we tell you the recommended mode, whether your date is realistic, and roughly what it will cost. Before you have given us anything more than a phone number. The written itemised quote follows within thirty minutes.

Yes, when the preparation is right. Live animals travel in a pressurised, temperature-controlled hold on approved aircraft. The real risks are an undersized crate, a snub-nosed breed, extreme ground temperatures, long layovers and untrained handling. Every one of which is a planning problem we solve before the booking is made.

No, never. Sedation depresses breathing and impairs temperature regulation at altitude, and most airlines refuse a visibly sedated animal. We manage anxiety with early crate familiarisation, correct crate sizing, familiar bedding and calm handling.

Your pet stays with our handler, not in a holding area. Every booking has a written fallback (an alternate flight, an alternate date, or boarding with a vetted partner) decided before travel day rather than improvised on it. You are told immediately, with photos.

No, and we treat that record as fragile rather than as marketing. It exists because of the bookings we turned down: the snub-nosed dog in a May cargo hold, the 40-hour rail journey for a fourteen-year-old, the flight booked so tight that one delay would have stranded a crated animal overnight. Saying no to those is the whole method.

Usually not, but it changes the plan. Anxious animals get a longer crate familiarisation window, a mode with a human present throughout, road or an escorted train rather than a cargo hold, and a travel day built around their normal feeding and walking schedule instead of the cheapest departure slot. Tell us at the first call; it is the single most useful thing you can say.

Airlines suspend live-animal acceptance when ground temperatures at origin, transit or destination exceed a safe threshold. Commonly around 27–29°C, and lower for snub-nosed breeds. In an Indian summer that rules out most daytime departures on most sectors, which is why summer moves leave before dawn or late at night. It affects timing far more often than it cancels a move.

Domestic pet relocation in India typically costs ₹9,000–₹55,000 depending on distance and mode, and international relocation from India typically costs ₹85,000–₹4,50,000 per pet. The biggest variable is the crate's volumetric weight, followed by destination-country requirements. Every Aigan quote is itemised in writing before you commit.

No. Your quote lists the crate, freight, veterinary certificates, permits, both transfer legs and GST as separate lines. If a cost is not on that sheet, it does not appear on your invoice. Postponement and refund terms are agreed in writing before any payment.

Yes, and pets from the same home always travel on the same date. The incremental cost for a second pet is mainly the additional crate and freight or berth: coordination, documentation and one transfer leg are shared.

Usually yes. An escorted rail move runs ₹15,000–₹35,000 door to door against ₹22,000–₹55,000 by air on comparable distances, and it avoids the crate purchase and the terminal handling charges entirely. What it costs instead is time: 24–40 hours against three. On long corridors with a snub-nosed or senior pet it is both the cheaper and the kinder option, which is rare.

A booking advance secures the crate, the carrier slot and the documentation work, with the balance due before travel. Postponement and refund terms are agreed in writing before you pay anything, and a date change we are told about with reasonable notice usually costs only whatever the carrier charges us. We put that in writing rather than leaving it to goodwill.

Yes, usually by escorted train or a dedicated road van rather than by air. Brachycephalic breeds such as Pugs, Bulldogs, Shih Tzus, Boxers and Persian cats face genuine respiratory risk in cargo holds, and many airlines restrict them. We route them differently by default.

On some Indian and international sectors, small cats and dogs can travel in cabin if the pet plus carrier stays within the airline's weight limit, usually around 5–7 kg, with advance approval. We check the live policy for your exact flight rather than a published summary, and book cabin whenever it is genuinely available.

Yes. An Aigan handler stays with your pet through check-in, weighing, screening and hand-off, and confirms departure to you directly. On arrival, someone is waiting with water and a leash before the crate is even off the belt.

Age alone rarely rules a move out; fitness does. A healthy twelve-year-old Labrador travels fine by road or rail, while an unwell six-year-old may not be fit to fly at all. Your vet's assessment decides it, and for seniors we default to the mode with a human present throughout rather than a cargo hold. The recovery from a stressful journey is what takes longer with age.

Not before twelve weeks, and for international moves the destination often sets a higher floor. The USA requires dogs to be at least six months old. Beyond age, the rabies vaccination schedule that supports an export titre simply cannot be completed on a young animal quickly. For a domestic move, twelve weeks and a fit-to-travel certificate is the practical minimum.

Birds, rabbits and small mammals travel domestically with the right containers and documentation, usually by road or rail. Species protected under the Wildlife (Protection) Act cannot be moved commercially at all, and we decline those enquiries rather than looking for a way around them. Tell us the species on the first call and you will get a straight yes or no.

For domestic Indian travel: a veterinary fitness certificate issued close to departure, an up-to-date rabies vaccination record, the airline's live-animal forms and an IATA-compliant crate. For international travel: additionally a microchip, rabies titre (RNATT) report where required, a destination import permit, and AQCS export endorsement.

Yes. We establish the correct pathway, prepare the file, submit it, follow up and confirm issuance. For pets entering India that means an advance NOC under Transfer of Residence, Re-import or a DGFT short-stay licence; for pets leaving India it means AQCS health-certificate endorsement and export clearance.

For international travel, yes. An ISO 11784/11785 chip, implanted before the rabies vaccination that supports the titre. A chip added afterwards breaks the sequence and invalidates the titre no matter how good the result. Domestically it is not universally required, though several airlines ask for it and it is the cheapest insurance against a pet becoming untraceable in transit.

The animal is refused at acceptance, which is why validity windows drive the calendar rather than convenience. Most Indian airlines want a fitness certificate dated within ten days of travel and many want seventy-two hours; destinations impose their own, often tighter. We date every certificate to satisfy the tightest rule in the chain and rebook the vet rather than the flight if a date slips.

The handler arrives at your door with time to spare, loads calmly with your pet's own bedding already in the crate, and photographs the pickup. For a flight, that is followed by the drive, cargo acceptance four hours before departure, weighing, screening, hand-off and a departure confirmation to you. On arrival someone is waiting with water and a leash before the crate is off the belt.

To the cargo complex, usually yes, and many owners want to. Be warned that it is a working freight terminal rather than a passenger terminal, the formalities take a few hours, and the goodbye happens at a counter rather than at a gate. Some people find being there reassuring; others find it harder than the handover itself. Either choice is fine and neither changes the plan.

Photos and video at pickup, at crate-in, at departure, at landing and at delivery, on one WhatsApp thread with your coordinator. Road moves add a live tracking link and a photo from every break stop; rail moves add a photo from every scheduled halt. The hours of not knowing are the worst part of pet travel, so we deliberately over-communicate.